We accept returns and exchanges of eligible items in new, unused condition within 30 days of receipt, with valid proof of purchase. Please review our full return policy, including items ineligible for return, and contact our Customer Service Team before starting the return process, as returns will not be processed without prior notice.
Order Cancellation
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Orders are eligible for cancellation within 30 days.
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Our team processes orders within 1–2 business days after an order is placed. If a cancellation request is submitted before the order has shipped and within the allowed cancellation period, the order will be successfully canceled.
Once an order has shipped, it can no longer be canceled but is eligible for return under our return policy.
Return Instructions
Return Requirements
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The product is in its original, unused condition with all tags, labels, and packaging intact.
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Products must be returned in their original packaging.
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Proof of purchase (e.g., order confirmation email or receipt) is provided.
Please contact our Customer Service Team right away with any concerns about defective or damaged merchandise.
Ineligible Items
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Clearance or final sale items
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Customized or made-to-order products
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Items purchased offline or not listed on our website
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Items labeled as “Non-Returnable” on their product pages
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Items that have been assembled, disassembled, or used
Return & Refund Process
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Contact Customer Support: Reach out to our support team at support@louxas.com to initiate a return and receive a Return Authorization Number.
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Pack the Item: Ensure the product is securely packed in its original packaging. Do not include any personal items or non-returnable accessories.
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Ship the Item: Return the item to the designated address provided by our team. For standard returns (non-defective items), the customer is responsible for return shipping fees.
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Return Addresses:
44 Station Road, Cranbury, NJ 08512
12400 E Philadelphia St, Eastvale, CA 91752
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Processing: Refunds are typically processed within 5–7 business days after the returned item is received and inspected.
Refunds
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Refunds will be issued to the original payment method used at checkout.
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Once processed, it may take an additional 5–10 business days for the refund to appear on your account, depending on your payment provider.
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Refund amounts will be calculated based on the product price paid, less any applicable outbound and return shipping fees, unless the return is due to our error (defective, damaged, or incorrect item).
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In cases of partial returns, only the returned items will be refunded.
If you have not received your refund after the stated timeframe, please first check with your bank or credit card provider before contacting our Customer Service Team.
Important Notes
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Returns without prior authorization may be denied.
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For exchanges, please specify your preference (size, color, or product) when contacting support.
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If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
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If the return is due to our error (defective, damaged, or incorrect item), the customer will not be responsible for the return shipping fee.
For further assistance, visit our website or contact us.
