Louxas are committed to respecting your privacy. The purpose of this Privacy Policy is to inform you what information we collect from you, how we use your information and the choices that you have regarding our use of your information. This Privacy Policy applies to information we collect about you in our stores, through our websites and mobile applications, and anywhere else we interact with you. By using any of our web sites, mobile applications, or sharing your information with us, you are accepting and consenting to the practices described in this Privacy Policy.
Louxas support and adhere to the guidelines and practices adopted by the Direct Marketing Association's Privacy Promise to American Consumers. We have agreed to (1) provide customers with notice of their ability to opt out of information rental, sale, or exchange with other marketers; (2) honor customers' requests not to share their contact information with other marketers; and (3) honor customers' requests not to receive mail, telephone, or other solicitations from Louxas.
Information We Collect
We may collect the following categories of personal information:
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Contact Information: your first and last name, postal address, email address, and phone number;
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Other identifying information: IP address, social media user names, passwords and other security information for authentication and access;
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Financial Information: credit card, debit card and bank account information;
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Demographic information: gender, age, employment information and salary information;
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Geolocation data;
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Internet or other electronic activity: your browsing and click history, including information about how you navigate within our services and which elements of our services you use the most;
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Commercial information: products purchased or viewed on our website;
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Audio and visual information: your videos and photos; and inferences drawn from the categories described above in order to create a profile about you to reflect your preferences, characteristics, behavior and attitude.
How We Use Your Information
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Transactional Purposes: We use your contact information, financial information, and commercial information to:
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Receive, process, confirm, send and track your order, subscription or registration;
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Communicate with you about your order, subscription or registration;
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Process any subscription or registration you make to one of our services; and
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Maintain your "Gift List" through your registry
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Analytical Purposes: We use your other identifying information, internet activity and browsing history, commercial information, demographic information, and geolocation data to analyze preferences, trends and statistics.
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Marketing and Promotional Purposes: We use your contact information, commercial information, demographic information, internet or other electronic activity, geolocation data, and inferences to:
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Inform you of our new products, services and offers;
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Provide you with targeted advertising;
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Run contests, promotions and sweepstakes,
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Provide you with our loyalty program including earning points and awarding and redeeming certificates; and
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Provide you with other information from and about Louxas, including personalized marketing communications.
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Maintenance and Improvement of Services and Website: We use your contact information, commercial information, and internet activity and browsing history to:
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Provide and maintain our Design Lab services;
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Provide and maintain functionality on our website, including our live chat or customer review features;
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Handle your customer services requests; and
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Help us diagnose technical and service problems and administer our stores, websites and apps.
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Review and Content Creation Purposes: We use your contact information, commercial information, and audio and visual information to enable reviews of our products and to display content that you have created and allowed us to display on our website and services and on social media.
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Security and Fraud Prevention: We use your contact information, other identifying information, commercial information, financial information, geolocation data, internet activity and browsing history, and inferences to protect this website, our company, and others and to prevent fraud, theft and misconduct.
Sources of Personal Information
We may collect information:
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Directly from you when you place an order, register for an account, or communicate with us.
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Automatically through cookies, pixels, and similar tracking technologies.
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From third parties, including payment processors, delivery carriers, social media platforms, or marketing partners.
Sharing of Information
We do not sell your personal information. However, we may share it in the following circumstances:
Service Providers
We engage trusted companies and individuals to perform services on our behalf—such as payment processing, shipping, data management, marketing support, and analytics. These service providers receive only the information necessary to perform their services and are required to handle your information in a manner consistent with this Privacy Policy.
Business Partners
From time to time, we may work with select business partners who we believe are trustworthy and who are required to maintain strong privacy protections. In these cases, your information may be used to provide you with relevant offers, promotions, or advertising related to products and services that may interest you. You may opt out of such sharing at any time (see Opting Out of Marketing and Transfers below).
Affiliates
We may share personal information with our affiliates or other businesses under common ownership or control, provided they also comply with this Privacy Policy.
Corporate Transactions
In the event of a merger, acquisition, sale of assets, reorganization, or similar business transaction, your personal information may be transferred as part of that transaction and used by the acquiring entity in accordance with this Privacy Policy.
Legal and Compliance
We may disclose your personal information if required by law or legal process, or if we believe disclosure is necessary to protect our rights, enforce our agreements, or safeguard the security of our users and others.
Cookies and Tracking Technologies
When you visit our website, we may place cookies or similar technologies on your device. These technologies help us remember your preferences, improve site performance, process your orders, track promotions, and deliver more relevant advertising.
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Session cookies expire when you close your browser.
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Persistent cookies remain until they are deleted or expire.
You can manage your cookie settings through your browser. Please note that some features of our site may not function properly if you disable cookies.
We also use Google Analytics to understand how our website is used and to improve our services. To opt out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout.
Browsing Session Information
We may use technologies such as chat transcripts, session replays, cookies, and tracking pixels to record and analyze how you interact with our website. This information is used for quality control, customer support, fraud prevention, security, and marketing purposes.
Advertising and Online Tracking
We partner with third-party advertising companies that may collect information about your browsing activity to deliver personalized ads across websites and devices. These companies may use cookies, pixels, and other identifiers to link your activity across devices.
Our systems do not currently respond to “Do Not Track” signals. However, you can learn more about targeted advertising and opt out of certain practices at:
Opting Out of Marketing and Transfers; Updating Information
You may opt out of receiving direct marketing communications from us or from our business partners at any time. You can do so by following the unsubscribe instructions in our emails or by contacting us directly at [insert contact details].
We may still need to contact you about important matters, such as order status, account issues, or customer service inquiries—even if you have opted out of marketing.
To ensure accuracy, you may also update or correct your personal information by contacting our Customer Privacy Team.
Your Privacy Rights
Depending on your location, you may have the right to:
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Access, update, or delete your personal information.
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Opt out of marketing communications.
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Restrict or object to certain processing activities.
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Request data portability.
California Residents: Under the California Consumer Privacy Act (CCPA/CPRA), you may have additional rights, including the right to know, delete, and opt out of the sale or sharing of your personal information.
To exercise your rights, please contact us at support@louxas.com
Data Security
We implement reasonable safeguards, including encryption and secure servers, to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, and resolve disputes.
International Customers
Our Services are intended for U.S. customers. If you access our Services from outside the United States, you acknowledge that your data will be transferred to and processed in the United States.
Children’s Privacy
Our Services are not directed to children under 13, and we do not knowingly collect information from them. If we learn that we have collected data from a child under 13, we will delete it promptly.
Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.” We encourage you to review the Policy regularly.
Contact Us
If you have questions or comments about this privacy policy or if you would like us to correct, update, delete information we have about you or your preferences, please contact us as indicated below.
Email us: support@louxas.com
